Contact Us

Erie and Niagara Insurance Association

Location Address:	8800 Sheridan Drive Williamsville, NY 14221
Mailing Address:	PO Box 9062 Williamsville, NY 14231-9062
Phone:	716-632-5433
Fax:	716-632-0410
HR Fax:	716-632-2460
Claims Fax:	716-632-9621
Office Hours:	8:15am – 4:30pm, Monday through Friday
After Hours and Weekends:	866-587-9820

Career Opportunities

Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 150 years.

We offer a competitive benefits package including:

• Health, Dental and Vision insurance
• Life Insurance
• Short- and long-term disability insurance
• Supplemental benefit options
• 401k with up to 6% company match
• Pension
• Generous PTO
• Profit share and more!

Qualified candidates may submit their confidential resume and cover letter with salary requirements to Human Resources.

Interested in joining our team?  Explore the opportunities below:

 

Claims Assistant

Erie and Niagara is seeking a full-time Claims Assistant for our Claims Department. This is a great opportunity to join an established WNY company with opportunities for advancement.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Responsible for processing daily incoming and outgoing claims mail, email and faxed material. Document files and/or systems accordingly.
• Responsible for setting up claims, including taking new loss reports, establishing claim files, obtaining policy information and inputting and/or documenting same within various computer systems.
• Responsible for documenting all file and/or system activity timely, clearly and concisely.
• Effectively communicate and build rapport with insureds, claimants, agents, internal and external colleagues and associated business partners.
• Responsible for timely and accurate indemnity and expense payment entries and processing via manual and system-based applications. Responsibilities include ensuring outgoing payments are delivered daily for mailing.
• Responsible for inputting indemnity and expense reserves timely and accurately within systems based on a predetermined scope of authority and/or as directed.
• Responsible for timely and accurate submission and reconciliation of claims via ISO for purposes of first party property (NYCRR 62.2.2) and third-party CMS reporting. Responsibilities include incorporating ISO responses within specific claim files and/or systems.
• Responsible for entering prepared responses to NYDFS, BBB and/or third-party formal complaints timely via NYDFS/BBB web site, portal and/or by other means dictated. Responsibility includes timely cataloging said responses in the appropriate claim system.
• Responsible for adding file markers (ie: reinsurance, subrogation, liability, property, litigation, CAT) and associated classifications within systems.
• Responsible for payment reconciliation (ie: Adjuster expense, subrogation).
• Responsible for preparing and distributing various claim reports to ENIA staff.
• Responsible for preparing training material in connection with Claim Assistant duties and functions, to include assistance with and or leading training exercises.
• Responsible for performing related administrative and/or technical tasks and duties as assigned by Claims Specialists and/or Director of Claims.

Qualifications:

• Associate’s degree is preferred.
• INS Designation or pursuit thereof is required.
• Demonstrated knowledge of insurance policy forms and coverages.
• Proficient computer skills include Microsoft Word, Excel, and Outlook applications.
• Must work well both independently and in a team environment.
• Strong verbal and written communication skills.
• Detailed oriented, maintaining high level of accuracy.
• Exercises good judgment when corresponding with agents, insureds and claimants.
• Ability to maintain confidential information.

Pay range for this position is $41,600-$56,160 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Senior Claims Adjuster

Erie and Niagara is seeking a Senior Claims Adjuster. This is a great opportunity to join an established WNY company. The Senior Claims Adjuster is responsible for analyzing information obtained in order to evaluate claims, determine coverage, evaluate extent of loss or liability, and settle claims within prescribed limits. Works under general supervision but has a wide degree of independence and is required to exercise independent judgment within a defined scope of authority.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Responsible for the setup of claims including taking loss reports, establishing a claim file, obtaining policy information and determining applicable coverage.
• Responsible for establishing and monitoring adequate reserves within scope of authority.
• Determine settlement value of the loss and negotiate proper settlement of claims within scope of authority.
• Assist in providing guidance to staff for prompt settlement and disposition of claims.
• Responsible for preparation of denial materials including documentation and communication to affected parties when applicable.
• Responsible for setting up claims including taking loss reports, establishing a claim file, obtaining policy information and input into computer systems.
• Document clearly and concisely all relevant activity on assigned files and make recommendations for additional activity as appropriate.
• Effectively communicates and builds rapport with insureds, claimants, physicians, adjusters, attorneys, witnesses and underwriters, to gather the information to make timely and appropriate decisions on claims.
• Seeks subrogation from responsible parties when applicable.
• Become knowledgeable on current reinsurance contracts and interacts regularly regarding recoveries.
• Maintains a high level of knowledge of insurance regulations to ensure compliance.
• Keeps abreast of trends and changes in the marketplace and makes recommendations accordingly.
• Responsible for auditing and approving claims related expenses as it relates to assigned claims within level of authority and elevates claim expenses outside authority level to the Claim Manager.
• May assist in the training of departmental employees.
• Provides claims related support to Underwriting Departments.
• May be required to testify in court proceedings, as requested.
• Performs other related duties as assigned by the Claims Manager.

Qualifications:

• 7 years of claims related experience is preferred.
• Bachelor’s degree is preferred.
• AIC designation, or other equivalent industry designation is required.
• Possess knowledge and understanding of coverage and applicable decisional and legislative laws related to claims handling in New York State.
• Proficient Computer Skills to include Microsoft Word, Excel, PowerPoint, and Outlook applications.
• Must work well both independently and in a team environment.
• Strong verbal and written communication and presentation skills.
• Detail oriented; maintaining high level of accuracy.
• Exercises good judgment when corresponding with agents, insureds and claimants.
• Ability to maintain confidential information.

Pay range for this position is $85,000-$105,000 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Direct Bill Representative

Erie and Niagara Insurance Association is seeking a full Direct Bill Representative. Individual is responsible for the processing of premium payments, policy reinstatements, refunds, and cancellations as appropriate. Individual provides customer service to both agents and insureds regarding billing and various accounting questions. This is a great opportunity to join an established WNY company.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Duties/Responsibilities:

• Provide daily customer service to both agents and insureds regarding direct bill and other accounting questions.
• Process daily premium payments in an efficient and accurate manner, including the opening, posting, scanning, and reconciliation of all payments received.
• Defer complex troubleshooting issues to the Senior Direct Bill Representative.
• Troubleshoot errors (scanning / reconciliation).
• Responsible for reinstatements, refunds, cancellations and non-pay cancellations on a rotational basis.
• Responsible for month-end closing functions.
• Special projects / assignments as dictated by Accounting Manager.

Qualifications:

• Minimum High School Diploma – or GED Equivalent.
• Minimum 1-2 years financial experience required.
• Basic Mathematical and Calculator skills.
• Demonstrates proficiency with computer software including Windows Operating System, Excel and Outlook.
• Must work well both independently and in a team environment.
• Must be detailed oriented; maintaining high level of accuracy and provide follow-up as needed.

Pay range for this position is $39,520-$47,840 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Java Developer

Erie and Niagara is seeking a full-time Java Developer for our IT Department. This is a great opportunity to join an established WNY company. This position is responsible for providing technical expertise in the design, development, implementation, maintenance and documentation of the software applications and components that support the business needs of the company.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Maintain and develop new software applications.
• Develop an understanding of the business.
• Assist in executing reoccurring tasks.
• Monitor phone and e-mail based help desk.
• Create technical specifications and test plans.
• Create new and extend existing operational documentation.
• Consult colleagues concerning maintenance and performance of software systems.
• Assist in companywide system upgrades as needed.
• Utilize established development tools, guidelines and conventions including but not limited to IntelliJ, Java, Visual Studio, ASP.NET, SQL Server, XML, HTML, CSS, and JavaScript.
• Investigate and develop skills in new technologies.
• Perform other related duties as required.

Qualifications:

• Bachelor’s degree in Information Systems or minimum five years’ experience.
• Strong organizational skills with the ability to multi-task.
• Ability to set and meet deadlines as necessary.
• Must have excellent communication skills, interpersonal skills.
• Proven experience in Object Oriented analysis, design and programming.
• Proficient in IntelliJ, Java, Visual Studio, Microsoft .NET Framework, ASP.NET, HTML, XML, Web Services, CSS and JavaScript.
• Proven experience with Relational Databases (Microsoft SQL Server).
• Demonstrates ability to quickly master new technologies.

Pay range for this position is $75,000-$110,000 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Erie and Niagara Insurance Association is proud to be an Equal Opportunity Employer.